Welcome
CSL2 Session 1a Personal organisational skills
CSL2 Session 1b Interpersonal skills
CSL2 Session 2 Presenting a professional image
CSL2 Session 4 Know your customers
CSL2 Session 5 The customer experience
CSL2 Session 6 Conflict resolution and influence
CSL2 Session 7 Core values and your organisation
CSL2 Session 8 Meeting regulations and legilsation
CSL2 Session 9 Roles and responsibilities